As The Magnetic Theatre also offers rental space to other production companies, the following policies apply only to those tickets purchased through The Magnetic Theatre ticketing platform. Tickets purchased through other websites or third parties may be subject to different policies, and The Magnetic Theatre can not be held responsible for policies applying to such purchases.
Refunds & Exchanges
Tickets for The Magnetic Theatre productions are non-refundable except in the event of a performance cancellation, in which case the Box Office will contact ticket holders individually to discuss options. If you need to exchange your ticket(s) for a different performance, show, or gift certificate, please email the Box Office at email@example.com no less than 24 hours in advance of the performance for which you have purchased tickets. Exchange requests received within 24 hours of the performance will be handled at the discretion of the box office. Patrons may also exchange tickets to another performance of the same show only using this link. Note: you'll need to have your ticket code ready.
No-Shows may be neither exchanged nor refunded.
Late Seating & Standby
Please arrive on time! With few exceptions, the house opens 30 minutes prior to curtain. Ticket holders who have not arrived by curtain time may not be guaranteed seating, or may be seated in a different location from where they have reserved. Patrons who wish to be placed on standby for a sold-out show should arrive 30 minutes prior to curtain to be placed on the waitlist to be seated at curtain time, if seating is available.